Policies

Returns & refunds

Last updated October 19, 2026

Made to order

Every piece is printed for you after you order it. Because of that, we don't accept returns or exchanges for the wrong size, a change of mind, or anything else that isn't a problem with the item. If you're unsure about a size, email us before you order and we'll help.

Damaged, defective or wrong items

Email nitro1wrap@gmail.com within 14 days of delivery with:

• the email address you ordered with, and your receipt number
• what's wrong
• clear photos of the item, and of the print or label if that's the problem

We'll review it and replace the item or refund it. Either way, it costs you nothing — including the original shipping.

Lost or missing packages

If tracking says delivered but you can't find it, check around the delivery spot and with neighbours, then contact the carrier. If a package looks lost in transit, email us and we'll sort it out with the carrier. We can't cover orders shipped to an address that was entered incorrectly at checkout, so please double-check it.

Changes and cancellations

Orders go to print about an hour after you place them. If you need to change or cancel, email us straight away. If printing hasn't started, we'll change it or cancel it and refund you in full. Once printing has started, we can't.

How refunds are paid

Refunds go back to the card or payment method you used, through our payment processor, Stripe. They usually appear within 5–10 business days, depending on your bank. Shipping is refunded whenever the problem was ours.

Shoot bookings

This page covers the shop. For film and photo shoots, deposits, rescheduling and cancellations are set out in the written quote we send before shoot day.

Contact

nitro1wrap@gmail.com — please include your receipt number. You can also call or text (406) 399-3602.